THE SANCTUARY EDIT
REFUND POLICY
Last updated: July 2026
1. Our Commitment
At The Sanctuary Edit we are committed to delivering a high quality, personalised service that genuinely transforms your space. We want every client to feel completely satisfied with their experience.
2. The Clarity Call — Refund Policy
All sales are final.
Due to the time reserved and prepared for your personal consultation The Clarity Call is non refundable once booked.
Rescheduling:
If you need to reschedule your call please do so at least 24 hours before your scheduled time using the reschedule link in your confirmation email. Rescheduling requests made less than 24 hours before your call cannot be accommodated and your call will be forfeited.
Exceptions:
In the event of a genuine emergency please contact us as soon as possible at hello@thesanctuaryedit.co.uk and we will do our best to accommodate you.
3. The Sanctuary Edit Service — Refund Policy
Before intake form and photos are submitted:
If you have paid for The Sanctuary Edit Service but have not yet submitted your intake form and photos you may request a refund within 48 hours of payment by contacting us at hello@thesanctuaryedit.co.uk. Refund requests made after 48 hours cannot be accommodated.
After intake form and photos are submitted:
Once you have submitted your intake form and photos work begins on your transformation pack immediately. No refunds are available at this stage.
Dissatisfaction with your transformation pack:
If you feel your transformation pack does not adequately reflect your brief as set out in your intake form please contact us within 7 days of delivery at hello@thesanctuaryedit.co.uk. Every service includes one round of revisions and we will work with you to make it right.
4. The Peaceful Home Method Course — Refund Policy
Digital products:
Due to the nature of digital products and the immediate access granted upon purchase refunds are not available for The Peaceful Home Method course once you have accessed the course content.
If you have purchased the course but have not yet accessed any modules you may request a refund within 14 days of purchase by contacting hello@thesanctuaryedit.co.uk.
5. The Sanctuary Edit Community Membership — Refund Policy
Monthly membership:
You may cancel your monthly membership at any time. Cancellation takes effect at the end of your current billing period. No partial refunds are available for unused portions of your membership month.
To cancel:
Log into your Skool account and cancel your membership from your account settings. Alternatively contact us at hello@thesanctuaryedit.co.uk.
6. Your Consumer Rights
Nothing in this Refund Policy affects your statutory rights under UK consumer law including the Consumer Contracts Regulations 2013. If you have any questions about your rights please visit citizensadvice.org.uk.
7. How to Request a Refund
To request a refund where applicable please contact us:
Email: hello@thesanctuaryedit.co.uk
Please include:
Your full name
Your order number or booking reference
The service you purchased
The reason for your refund request
We will respond within 2 working days and process any approved refunds within 14 days.
8. Contact Us
If you have any questions about our Refund Policy please contact us:
Email: hello@thesanctuaryedit.co.uk
Website: thesanctuaryedit.co.uk